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ICT Customer Support Officer

ANZSCO 313112STSOLAssessed by TRA

As at September 2026, ICT Customer Support Officer (ANZSCO 313112) has 253 EOIs in the subclass 190 pool and 365 in 491. Latest state cut-offs: 190 at 85 points (11 October 2024).

⬡ Personal report

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01

Latest ICT Customer Support Officer invitation rounds & points

Subclass 190

85pts

11 Oct 2024

Unchanged · 2 rounds so far this FY

→ See full round history

Subclass 189 wait estimates · — EOI pool

Not enough recent rounds to compute a wait estimate for this subclass.

189 rank can be estimated from points and DOE; 190 and state/territory-nominated 491 are selected by each jurisdiction under its own policy and priorities, so a national EOI queue rank doesn't apply.

03

Is my points score enough for ICT Customer Support Officer?

Can I get invited for ICT Customer Support Officer with my points?

04

189 Invitation Predictions

What points and Date of Effect may be needed for ICT Customer Support Officer in the next 189 round?

Calculate invitation predictions

Compare all occupations

See the predicted cutoff score and Date of Effect for ICT Customer Support Officer if a given number of 189 invitations are issued in the next round.

05

Cut-offs & capacity

Minimum Points Invited

All sources · 2 data points

Points Summary

Highest

85

Lowest

85

Average

85

Across 2 federal rounds

Point Reality Gauge

EOI minimum vs actual invited

Minimum (65)Actual (85)

Key Insights for ICT Customer Support Officer

  • ↔

    Points are stable. The minimum invited score has remained consistent over recent rounds, though the next round can still move with round size and EOI pool changes.

  • ℹ

    2 rounds so far in FY24-25. ICT Customer Support Officer has been invited in 2 invitation rounds this financial year. The round count alone doesn't indicate future demand or guarantee invitations.

06

A profile of the invited

07

ICT Customer Support Officer EOI queue & points distribution

How many people are ahead of me in the EOI pool for ICT Customer Support Officer?

EOI Pool Distribution (All Subclasses)

09/2026 snapshot · 618 submitted EOIs in queue

SkillSelect ↗

Peak Points

80

At 85+ pts

134

Below Cutoff

484

EOI Submission Trends

Feb 24 – Sep 26

Latest

618

MoM Change

-45 (-6.8%)

Peak Month

Nov 25 (861)

→ SkillSelect EOI data for ICT Customer Support Officer

EOI Queue Age

Backlog by submission month — 09/2026 snapshot

Counts may differ from the EOI pool total. "Month Submitted" reflects the last submission date, and the Qlik data model may distribute EOIs across multiple months. Use this chart for relative distribution, not absolute queue sizes.

SkillSelect ↗
≥

In Queue

618

Oldest Waiting

Sep 24

Total Invited

18

Invitation Trends

May 24 – Sep 26

Latest

10

MoM Change

-2 (-16.7%)

Peak Month

Jun 25 (20)

08

ICT Customer Support Officer round history

Round History

  • 190SACommunity
    85
    Est. Invitations
    —
    ·
    Salary
    💰-
    ·
    DOE / EOI
    offshore
  • 190SACommunity
    85
    Est. Invitations
    —
    ·
    Salary
    💰-
    ·
    DOE / EOI
    offshore
FederalSkillSelectOfficialState governmentCommunityCrowdsourced
09

ICT Customer Support Officer 190 / 491 state nominations

Which states nominate ICT Customer Support Officer for 190 or 491?

190/491 State Nominations

EOI queue & eligibility per state for this occupation

NSW?Unknown

78EOIs

Peak Bracket

80pts

Above Cutoff ≥85

13(17%)

31M Trend

↑ 670%

Points Distribution

Queue Trend (31M)

VIC✓Listed

157EOIs

Peak Bracket

80pts

Above Cutoff ≥85

39(25%)

31M Trend

↑ 2114%

Points Distribution

Queue Trend (31M)

Invited & Lodged (31M)

QLD?Unknown

50EOIs

Peak Bracket

65pts

Above Cutoff ≥85

9(18%)

31M Trend

↑ 2350%

Points Distribution

Queue Trend (31M)

Invited & Lodged (31M)

SA?Unknown

188EOIs

Peak Bracket

80pts

Above Cutoff ≥85

44(23%)

31M Trend

↑ 17900%

Points Distribution

Queue Trend (31M)

Invited & Lodged (31M)

WA?Unknown

59EOIs

Peak Bracket

70pts

Above Cutoff ≥85

9(15%)

31M Trend

↑ 5800%

Points Distribution

Queue Trend (31M)

TAS?Unknown

42EOIs

Peak Bracket

65pts

Above Cutoff ≥85

8(19%)

31M Trend

↑ 4000%

Points Distribution

Queue Trend (31M)

Invited & Lodged (31M)

NT?Unknown

60EOIs

Peak Bracket

70pts

Above Cutoff ≥85

15(25%)

31M Trend

↑ 1060%

Points Distribution

Queue Trend (31M)

Invited & Lodged (31M)

ACT?Unknown

82EOIs

Peak Bracket

80pts

Above Cutoff ≥85

24(29%)

31M Trend

↑ 2633%

Points Distribution

Queue Trend (31M)

EOI counts may include multi-state nominations.

10

ICT Customer Support Officer visa grants

How many ICT Customer Support Officer visas were actually granted, and through which visa?

In 2024-25, 81 skilled visas went to ICT Customer Support Officer main applicants, the 116th most of 581 occupations. Most came through regional state nomination (491: 37) and state nomination (190: 25).

25-26* is provisional: the full year to June 2026 from a Home Affairs data release. Hover for the figures; the official release is expected in late 2026.

Visa2024-25Change
81+69%
37+61%
25—
18—
1—

494 includes the closed 187 (peak 11 in 2016-17). 491 includes the closed 489 (peak 41 in 2019-20). — means last year had fewer than 20 grants. Tap a colour to show or hide its line. The grey area is the total.

Show the numbers for every year
ICT Customer Support Officer visa grants to main applicants, by programme year and visa
YearTotal186190491494
2015-169787307
2016-171017911011
2017-1896741066
2018-19102714207
2019-2091422425
2020-212722023
2021-2296120
2022-23682411330
2023-2448137235
2024-25811825371

Where they were granted

Nominated by, 2024-25. Coloured by how each state's share of ICT Customer Support Officer 491 grants compares with its usual share of all 491 grants.

Map of Australia coloured by where ICT Customer Support Officer 491 grants went compared with usualNew South Wales — 28Victoria — 0Queensland — 0South Australia — 5Western Australia — 0Tasmania — 0Northern Territory — 0Australian Capital Territory — 4NSW28VIC0QLD0SA5WA0TAS0NT0ACT4
  1. 1NSWMore than usual76% · usually 34%28
  2. 2SAToo few to saytoo few to compare5
  3. 3ACTToo few to saytoo few to compare4
  4. 4VICToo few to saytoo few to compare0
  5. 5QLDToo few to saytoo few to compare0
  6. 6WAToo few to saytoo few to compare0
  7. 7TASToo few to saytoo few to compare0
  8. 8NTToo few to saytoo few to compare0
  • More than usual (1.3× or more)
  • About usual
  • Less than usual (under 0.75×)
  • Too few to say (under 10)
All 491 grants by state

Who was granted

Country of citizenship, 2022-23 to 2024-25 combined.

  1. 1India31.0%
  2. 2Iran10.7%
  3. 3United Kingdom10.2%
  4. 4Philippines7.1%
  5. 5Vietnam5.1%
33%
applied from within Australia in 2024-2527 of 81 main applicants

Data: July 2015 to June 2025, main applicants only. Occupation is recorded only for main applicants in the Skill stream, so partner, parent, business and 858 visas can't appear here, and temporary visas such as 482 aren't in this data. Source: Department of Home Affairs, BP0068 (CC BY). The views expressed are those of ImmiTrend and not necessarily those of the Department.

11

Common questions about ICT Customer Support Officer

What are the latest 190 and 491 cut-offs for ICT Customer Support Officer?

For ICT Customer Support Officer: subclass 190 was last invited at 85 points (11 October 2024).

How do I compare to applicants who got invited for ICT Customer Support Officer?

Subclass 190 and state/territory-nominated 491 invitations are issued by each state and territory under its own policy and priorities — not by national EOI queue order. ImmiTrend's Check My Score compares your points, English, salary, partner status, onshore/offshore status and NAATI against community-reported invited samples for ICT Customer Support Officer. Samples may be incomplete — for reference only, not a guarantee.

Which states nominate ICT Customer Support Officer for 190/491?

ICT Customer Support Officer has state-nomination activity in: VIC. State lists and quotas change each program year — check each state's official list.

How often are ICT Customer Support Officer invitation rounds held?

Subclass 189: no federal rounds have been held yet in FY2026-27; the most recent was on 4 June 2026, and in FY2025-26 there were 3 federal rounds (21 August 2025, 13 November 2025 and 4 June 2026), with ICT Customer Support Officer invited in none of them. State nominations in FY2024-25: subclass 190 invitations on 2 round dates and subclass 491 on none (SA; 85–85 points).

How many ICT Customer Support Officer visas were granted in 2024-25?

81 main applicants: 37 through 491, 25 through 190, 18 through 186 and 1 through 494.

Related occupations

This unit group 3131

Related:Guide: check your 189 invitation chancesFirst 189 round of 2026-27, October update: every occupation’s projected cutoff189 invitation chances
Last updated 30 September 2026Sources:OfficialEstimated

Community-reported and estimated figures are indicative and may be incomplete — treat them as a guide, not a guarantee. Official figures come from Home Affairs / SkillSelect.

General information only — not migration advice.

Compiled by ImmiTrend from official SkillSelect data.