190TASCommunity
65- Est. Invitations
- —
- Salary
- 💰-
- DOE / EOI
- onshore
Customer Service Manager
As at September 2026, Customer Service Manager (ANZSCO 149212) has 636 EOIs in the subclass 190 pool and 971 in 491. Latest state cut-offs: 190 at 65 points (8 January 2025).
⬡ Personal report
Checking your access…
01
Latest Customer Service Manager invitation rounds & points
Subclass 190
65pts
8 Jan 2025
1 round so far this FY
Subclass 189 wait estimates · — EOI pool
Not enough recent rounds to compute a wait estimate for this subclass.
189 rank can be estimated from points and DOE; 190 and state/territory-nominated 491 are selected by each jurisdiction under its own policy and priorities, so a national EOI queue rank doesn't apply.
03
Is my points score enough for Customer Service Manager?
Can I get invited for Customer Service Manager with my points?
04
189 Invitation Predictions
What points and Date of Effect may be needed for Customer Service Manager in the next 189 round?
Calculate invitation predictions
Compare all occupationsSee the predicted cutoff score and Date of Effect for Customer Service Manager if a given number of 189 invitations are issued in the next round.
05
Cut-offs & capacity
Minimum Points Invited
All sources · 1 data points
Points Summary
Highest
65
Lowest
65
Average
65
Across 1 federal round
Point Reality Gauge
EOI minimum vs actual invited
Minimum (65)Actual (65)
Key Insights for Customer Service Manager
- ↔
Points are stable. The minimum invited score has remained consistent over recent rounds, though the next round can still move with round size and EOI pool changes.
- ℹ
1 round so far in FY24-25. Customer Service Manager has been invited in 1 invitation round this financial year. The round count alone doesn't indicate future demand or guarantee invitations.
06
A profile of the invited
07
Customer Service Manager EOI queue & points distribution
How many people are ahead of me in the EOI pool for Customer Service Manager?
EOI Pool Distribution (All Subclasses)
09/2026 snapshot · 1,607 submitted EOIs in queue
Peak Points
70
At 65+ pts
1,495
Below Cutoff
110
EOI Submission Trends
Feb 24 – Sep 26
Latest
1,607
MoM Change
+8 (0.5%)
Peak Month
Jan 26 (1,866)
EOI Queue Age
Backlog by submission month — 09/2026 snapshot
Counts may differ from the EOI pool total. "Month Submitted" reflects the last submission date, and the Qlik data model may distribute EOIs across multiple months. Use this chart for relative distribution, not absolute queue sizes.
≥
In Queue
1,607
Oldest Waiting
Sep 24
Total Invited
59
Invitation Trends
Apr 24 – Sep 26
Latest
37
MoM Change
-3 (-7.5%)
Peak Month
Nov 25 (47)
08
Customer Service Manager round history
Round History
| Date | Subclass | Source | Points | Est. Invitations | Salary | DOE / EOI | |
|---|---|---|---|---|---|---|---|
| 8 Jan 2025 | 190 | TASCommunity | 65 | — | 💰- | onshore |
- ··
FederalSkillSelectOfficialState governmentCommunityCrowdsourced
09
Customer Service Manager 190 / 491 state nominations
Which states nominate Customer Service Manager for 190 or 491?
190/491 State Nominations
EOI queue & eligibility per state for this occupation
188EOIs
Peak Bracket
70pts
Above Cutoff ≥65
171(91%)
31M Trend
↑ 884%
Points Distribution
Queue Trend (31M)
Invited & Lodged (31M)
318EOIs
Peak Bracket
70pts
Above Cutoff ≥65
287(90%)
31M Trend
↑ 1465%
Points Distribution
Queue Trend (31M)
Invited & Lodged (31M)
103EOIs
Peak Bracket
70pts
Above Cutoff ≥65
94(91%)
31M Trend
↑ 3333%
Points Distribution
Queue Trend (31M)
Invited & Lodged (31M)
342EOIs
Peak Bracket
70pts
Above Cutoff ≥65
304(89%)
31M Trend
↑ 3444%
Points Distribution
Queue Trend (31M)
Invited & Lodged (31M)
387EOIs
Peak Bracket
90+pts
Above Cutoff ≥65
360(93%)
31M Trend
↑ 4156%
Points Distribution
Queue Trend (31M)
100EOIs
Peak Bracket
70pts
Above Cutoff ≥65
91(91%)
31M Trend
↑ 3167%
Points Distribution
Queue Trend (31M)
Invited & Lodged (31M)
148EOIs
Peak Bracket
80pts
Above Cutoff ≥65
130(88%)
31M Trend
↑ 13500%
Points Distribution
Queue Trend (31M)
Invited & Lodged (31M)
202EOIs
Peak Bracket
70pts
Above Cutoff ≥65
180(89%)
31M Trend
↑ 1392%
Points Distribution
Queue Trend (31M)
Invited & Lodged (31M)
EOI counts may include multi-state nominations.
10
Customer Service Manager visa grants
How many Customer Service Manager visas were actually granted, and through which visa?
In 2024-25, 97 skilled visas went to Customer Service Manager main applicants, the 105th most of 581 occupations. Most came through regional state nomination (491: 39) and employer sponsorship (186: 33).
25-26* is provisional: the full year to June 2026 from a Home Affairs data release. Hover for the figures; the official release is expected in late 2026.
| Visa | Share of total | 2024-25 | Change |
|---|---|---|---|
| 97 | +18% | ||
40% | 39 | +44% | |
34% | 33 | −21% | |
22% | 21 | — | |
4% | 4 | — |
494 includes the closed 187 (peak 103 in 2015-16). 491 includes the closed 489 (peak 75 in 2017-18). — means last year had fewer than 20 grants. Tap a colour to show or hide its line. The grey area is the total.
Show the numbers for every year
| Year | Total | 186 | 190 | 491 | 494 |
|---|---|---|---|---|---|
| 2015-16 | 708 | 528 | 71 | 6 | 103 |
| 2016-17 | 620 | 513 | 16 | 39 | 52 |
| 2017-18 | 300 | 198 | 6 | 75 | 21 |
| 2018-19 | 228 | 159 | 9 | 25 | 35 |
| 2019-20 | 145 | 95 | 0 | 26 | 24 |
| 2020-21 | 67 | 54 | 1 | 1 | 11 |
| 2021-22 | 53 | 27 | 4 | 7 | 15 |
| 2022-23 | 78 | 29 | 6 | 31 | 12 |
| 2023-24 | 82 | 42 | 9 | 27 | 4 |
| 2024-25 | 97 | 33 | 21 | 39 | 4 |
Where they were granted
Nominated by, 2024-25. Coloured by how each state's share of Customer Service Manager 491 grants compares with its usual share of all 491 grants.
- 1NSWMore than usual61% · usually 34%23
- 2ACTMore than usual26% · usually 11%10
- 3SAToo few to saytoo few to compare4
- 4WAToo few to saytoo few to compare1
- 5VICToo few to saytoo few to compare0
- 6QLDToo few to saytoo few to compare0
- 7TASToo few to saytoo few to compare0
- 8NTToo few to saytoo few to compare0
- More than usual (1.3× or more)
- About usual
- Less than usual (under 0.75×)
- Too few to say (under 10)
Who was granted
Country of citizenship, 2022-23 to 2024-25 combined.
- 1India27.6%
- 2United Kingdom14.8%
- 3China7.8%
- 4Sri Lanka7.0%
- 5Ireland4.3%
Data: July 2015 to June 2025, main applicants only. Occupation is recorded only for main applicants in the Skill stream, so partner, parent, business and 858 visas can't appear here, and temporary visas such as 482 aren't in this data. Source: Department of Home Affairs, BP0068 (CC BY). The views expressed are those of ImmiTrend and not necessarily those of the Department.
11
Common questions about Customer Service Manager
What are the latest 190 and 491 cut-offs for Customer Service Manager?
For Customer Service Manager: subclass 190 was last invited at 65 points (8 January 2025).
How do I compare to applicants who got invited for Customer Service Manager?
Subclass 190 and state/territory-nominated 491 invitations are issued by each state and territory under its own policy and priorities — not by national EOI queue order. ImmiTrend's Check My Score compares your points, English, salary, partner status, onshore/offshore status and NAATI against community-reported invited samples for Customer Service Manager. Samples may be incomplete — for reference only, not a guarantee.
Which states nominate Customer Service Manager for 190/491?
Customer Service Manager has state-nomination activity in: VIC, WA. State lists and quotas change each program year — check each state's official list.
How often are Customer Service Manager invitation rounds held?
Subclass 189: no federal rounds have been held yet in FY2026-27; the most recent was on 4 June 2026, and in FY2025-26 there were 3 federal rounds (21 August 2025, 13 November 2025 and 4 June 2026), with Customer Service Manager invited in none of them. State nominations in FY2024-25: subclass 190 invitations on 1 round date and subclass 491 on none (TAS; 65–65 points).
How many Customer Service Manager visas were granted in 2024-25?
97 main applicants: 39 through 491, 33 through 186, 21 through 190 and 4 through 494.
Related:Guide: check your 189 invitation chancesFirst 189 round of 2026-27, October update: every occupation’s projected cutoff189 invitation chances
Last updated 30 September 2026Sources:OfficialEstimated
Community-reported and estimated figures are indicative and may be incomplete — treat them as a guide, not a guarantee. Official figures come from Home Affairs / SkillSelect.
General information only — not migration advice.
Compiled by ImmiTrend from official SkillSelect data.