Customer Service Manager· ANZSCO 149212

STSOL

Subclass 190, 491 invitation rounds, points cut-offs & EOI trends

Latest invitation rounds

Subclass 190

invited at 65 pts on 8 January 2025

1 round so far in FY24-25

Subclass 491

No recent invitation round on file.

Subclass 189 wait estimates · — EOI pool

Not enough recent rounds to compute a wait estimate for this subclass.

189 estimates are most reliable; 190 and 491 outcomes depend heavily on state nomination policy, occupation lists, and per-state quotas, which this model does not directly incorporate.

Latest Points (190)

65

Last Invited

8 January 2025

Subclass 190

FY24-25 Rounds

1

round so far this FY

Trend Direction

Stable

Points steady over recent rounds

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Enter your points and date of effect to see your queue rank, estimated wait time, and invitation probability — not just a likelihood score.

Calculate invitation predictions

Compare all occupations

See the predicted cutoff score and Date of Effect for Customer Service Manager if a given number of 189 invitations are issued in the next round.

EOI Submission Trends

Feb 24 – May 26

Latest

1,794

MoM Change

-51 (-2.8%)

Peak Month

Jan 26 (1,866)

Invitation Trends

Apr 24 – May 26

Latest

42

MoM Change

-5 (-10.6%)

Peak Month

Nov 25 (47)

EOI Pool Distribution (All Subclasses)

05/2026 snapshot · 1,794 submitted EOIs in queue

SkillSelect ↗

Peak Points

70

At 65+ pts

1,672

Below Cutoff

120

EOI Queue Age

Backlog by submission month — 05/2026 snapshot

Counts may differ from the EOI pool total. "Month Submitted" reflects the last submission date, and the Qlik data model may distribute EOIs across multiple months. Use this chart for relative distribution, not absolute queue sizes.

SkillSelect ↗
≥

In Queue

1,794

Oldest Waiting

May 24

Total Invited

57

Likelyⓘ

~24.2 yr ~ ~53.0 yr

Aug 2050~24.2 yr
Jun 2079Likely
May 2291~264.9 yr
Estimated wait based on monthly invitation rate variance. By the 25th percentile mark, there's a 25% chance you'll have been invited. By the 75th percentile, 75% likely.

Point Reality Gauge

Legal minimum vs actual invited

Minimum (65)Actual (65)

Key Insights for Customer Service Manager

  • ↔

    Points are stable. The minimum invited score has remained consistent over recent rounds. Expect similar thresholds in the near future.

  • ℹ

    1 round so far in FY24-25. Customer Service Manager has been included in 1 invitation round this financial year. More rounds generally indicate sustained demand from the Department.

Minimum Points Invited

All sources · 1 data points

Points Summary

Highest

65

Lowest

65

Average

65

Across 1 federal round

A profile of the invited

Period:
n =
1

community-reported invitations, spanning 1 onshore and 0 offshore.

Median pts

65

Most common

65(1×)

Invitation points

Five-point bins, with the median annotated in amber.

Where they were

Onshore vs. offshore at time of invitation.

100%onshore

Salary

Disclosed by 0 of 1 contributors

No salary self-reports for this scope.

Partnered status

The four points-claim categories.

Not enough self-reports

English

Self-claimed proficiency points (0 / 10 / 20).

NAATI / CCL

Credentialled community language points.

Community-reported invitees only — applicants who weren't invited aren't here. Cells with fewer than 5 contributors are hidden for privacy. A portrait of the cohort, not a recipe.

Round History

  • 190TASCommunity
    65
    Est. Invitations
    —
    ·
    Salary
    💰-
    ·
    DOE / EOI
    onshore
FederalSkillSelectOfficialState governmentCommunityCrowdsourced

190/491 State Nominations

EOI queue & eligibility per state for this occupation

NSW?Unknown

202EOIs

Peak Bracket

70pts

Above Cutoff ≥65

181(90%)

27M Trend

↑ 958%

Points Distribution

Queue Trend (27M)

Invited & Lodged (27M)

VIC✓Eligible

349EOIs

Peak Bracket

70pts

Above Cutoff ≥65

315(90%)

27M Trend

↑ 1620%

Points Distribution

Queue Trend (27M)

Invited & Lodged (27M)

QLD?Unknown

110EOIs

Peak Bracket

70pts

Above Cutoff ≥65

102(93%)

27M Trend

↑ 3567%

Points Distribution

Queue Trend (27M)

Invited & Lodged (27M)

SA?Unknown

397EOIs

Peak Bracket

70pts

Above Cutoff ≥65

347(87%)

27M Trend

↑ 4022%

Points Distribution

Queue Trend (27M)

Invited & Lodged (27M)

WA?Unknown

402EOIs

Peak Bracket

70pts

Above Cutoff ≥65

372(93%)

27M Trend

↑ 4300%

Points Distribution

Queue Trend (27M)

TAS?Unknown

102EOIs

Peak Bracket

70pts

Above Cutoff ≥65

94(92%)

27M Trend

↑ 3233%

Points Distribution

Queue Trend (27M)

Invited & Lodged (27M)

NT?Unknown

174EOIs

Peak Bracket

80pts

Above Cutoff ≥65

157(90%)

27M Trend

↑ 16400%

Points Distribution

Queue Trend (27M)

Invited & Lodged (27M)

ACT?Unknown

234EOIs

Peak Bracket

70pts

Above Cutoff ≥65

206(88%)

27M Trend

↑ 1623%

Points Distribution

Queue Trend (27M)

Invited & Lodged (27M)

EOI counts may include multi-state nominations.